To make sure you enjoy your aerial trip to Kauai with us, please be reminded of our tour guidelines.
Booking Policy
Mauna Loa Helicopter Tours requires a valid credit card to book a reservation. You will NOT be charged unless the trip is cancelled with less than 48 hours notice (see Cancellation Policy, below). Payment is required before the trip begins.
Check In
All passengers must check in with a valid photo ID no less that 1/2 hour before flight time. Any passengers not checked in by 1/2 hour before flight time will be considered a cancellation and billed for the full tour amount (see Cancellation Policy, below).
Cancellation Policy
Tours may be cancelled up to 48 hours prior to the scheduled flight time without incurring a fee. Tours cancelled after 48 hours prior to the flight or passengers who fail to show for the tour will be billed the full amount for the tour booked.
Weather
Routes or flight times may vary due to weather conditions. Mauna Loa Helicopters reserves the right to cancel any tour due to unsafe weather. If cancellation due to weather occurs prior to the flight, any money collected will be refunded. If the flight has begun and must be canceled due to weather within 10 minutes of takeoff, the tour fee will be refunded. If the flight has exceeded 10 minutes, the passengers will be refunded for the percentage of the flight that did not take place, i.e. if the flight lasted for 30 minutes and was scheduled to take an hour then the passengers will be refunded half of the amount paid.
Weight Restrictions
Total weight per seat shall not exceed 300 lbs. Total weight for all passengers shall not exceed 600 lbs. In accordance with FAA regulations, all passengers must be weighed at check-in.
Age Restrictions
Passengers must be 2 years of age or older and weigh 25 pounds or more.
Carry On
Passengers are welcome to bring their personal belongings on the aircraft as long as it stored under the seat, and is lightweight. Cell phones should be used only for photography during flight. Cameras are allowed. Earrings may be used but should be taken off for passenger comfort while wearing headsets.
Please note: For the Doors-Off Adventure, all belongings must be stored under the seat of the aircraft. Cameras must be secured to passengers at all times.
Others
The pilot will make all seating decisions based on each passenger’s weights. Tour prices are subject to change.
MAUNA LOA HELICOPTER TOURS - Policies
Lihue, Hawaii 96766
PHONE: (808) 245-4006
FAX: (808) 246-1190