Mauna Loa Helicopters Tours Policies
To make sure you enjoy your aerial tour to Kauai with us, please be reminded of our tour guidelines. If you have any questions about our policies, feel free to contact us at info@maunaloahelicoptertours.com
Booking Policy
Mauna Loa Helicopters requires a valid credit card to book a reservation. This card will not be charged unless the flight is canceled with less than 24 hours notice (see below). Payment is required before the tour begins. Payment may be by credit card, cash or travelers check. Payment does not have to be with the same credit card used to book the flight.
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Check In
All passengers must check in with a valid photo ID no less than 3/4 hour before flight time. Any passengers not checked in by 3/4 hour before flight time will be considered a cancellation and billed for the full tour amount (see below).
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Cancellation Policy
Tours may be cancelled up to 24 hours prior to the scheduled flight time without incurring a fee. Tours cancelled after 24 hours prior to the flight or passengers who fail to show for a tour will be billed the full price for the tour booked.
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Weather
Routes or flight times may vary due to weather conditions. Mauna Loa Helicopters reserves the right to cancel any tour due to unsafe weather. If cancellation due to weather occurs prior to the flight, any money collected will be refunded. If the flight has begun and must be canceled due to weather within 10 minutes of takeoff, the tour fee will be refunded. If the flight has exceeded 10 minutes, the passengers will be refunded for the percentage of the flight that did not take place, i.e. if the flight lasted for 30 minutes and was scheduled to take an hour then the passengers will be refunded half of the amount paid.
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Weight and Age Restrictions
Passengers must be at least 7 years of age and weigh 40 pounds or more. Total weight per seat shall not exceed 275 lbs. Total weight for all passengers shall not exceed 600 lbs. Per FAA regulations, ALL passengers will be weighed at check-in. (NOTE: Seat assignment is subject to weight and balance restrictions.)
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Carry On
Passengers are welcome to bring their personal belongings on the aircraft as long as it is light weight, and stored under the seat. For the doors-off flight, cameras and video cameras must be secured to the passenger by wrist strap or neck strap. Cell phones are permitted for picture-taking if they are set to airplane mode, and for the doors-off flight must also be secured to the passenger by a strap. Earrings must be taken off for passenger comfort while wearing headsets.
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Other
Tour prices are subject to change.
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